Widerrufsrecht

1. We have a 100-day return policy, which means you have 30 days after receiving your item to request a return. 
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at kontakt@luxinajewelry.com. Please note that returns will need to be sent to the following address: Name: Tu Hongming
              Number: +8617757757961271
             Address: F2, Building 8, No. 89, Siyuan Road, Yidong Industrial Zone, Niansanli      Street, Yiwu, Jinhua, Zhejiang Province 322000, China
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at kontakt@luxinajewelry.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at kontakt@luxinajewelry.com.

   Cancellation and exchange
   1.1 Once an order has been placed through our website, you may cancel or change your order by
   sending us an email.
   1.2 Once an order has been packed, it cannot be canceled or changed; instead, the order must be
   returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, transit times
   may be longer than our control. If the goods are already on their way to you, cancellation is not possible.
   Please wait until you have received the goods and return them to us. Of course, you can still notify us of
   your cancellation in advance. To guarantee the fastest possible return, we ask that you send us a
   dispatch confirmation.
   An early refund is only possible 16 weeks after receipt of the order if the goods are not received.
   1.3 As we operate a fully automated system, orders are processed immediately after dispatch. It is
   therefore unfortunately not possible to interrupt the shipping process until delivery, meaning that a refund
   before receipt of the goods is only possible up to 24 hours after ordering.
2. Returns and refunds
   2.1 Our returns policy forms part of these terms and conditions, on the basis of which you may access
   and use our website.
   2.2 If you are not completely satisfied with your order, you can send an email informing us of the product
   to be returned and return the product to us. The cancellation period shall be 30 days from the day on
   which you, or a third party other than the carrier designated by you, takes possession of the last goods.
   2.3 Return postage and handling are to be borne by the customer.
   2.4 The product must be received by us for the customer to be entitled to a refund. We will inspect the
   returned product upon arrival.
   2.5 You must ensure that the product is sent to us in the same condition in which you received it and that
   it is properly packaged. The product must be unused, the product labels must not have been tampered
   with, and the product must be in its original packaging. If a product is returned to us in an unsuitable
   condition, we reserve the right to refuse the return of the product. If a product is returned to us in a
   damaged condition, we reserve the right to refuse the return of the product.
   2.6 Our processing time for returns depends on your order.
   2.7 If we are satisfied with the condition of the returned product, we will send you an email authorising
   your return. A refund will be issued shortly to the payment method used for the order after we have sent
   you notification of the approval of your return. There is no charge for storing the product.
   2.8 The cancellation is complete when we have received the physical goods.
   2.9 As our goods are shipped from Asia, longer transit times may occur which are beyond our control. If
   the goods are already on their way to you, a cancellation is not possible. Please wait until you have
   received the goods and return them to us. Of course, you can still notify us of your cancellation in
   advance. To guarantee the fastest possible return, we ask you to send us a dispatch confirmation. An
   early refund is only possible 16 weeks after receipt of the order if the goods have not been received.
3. Steps to cancellation
   1. Please request the cancellation form from our support team and return it to us completed, signed, and
   scanned.
   2. Send the goods to the following address:

           

Please only use a return method with a tracking number so we can identify your return. This way, you notify us in advance of the return, and the received goods can be clearly assigned to the correct order. This is the only way we can guarantee a prompt refund. Once we receive the return, we will be notified of its receipt and the refund can be processed. Please only use a shipping method with a tracking number for the return so we can identify your return.